When your business has been around as long as we have, you are going to develop a reputation one way or the other. With our commitment to our customers and our passion for what we do, we have generated quite the following.
Learn why Smith Imports is such a great place to buy cars and read the reviews and testimonials that we have below. If you have an opinion of your own to share, then we would love to hear it.
5 out of 5 stars
recently purchased a vehicle- The staff and owner were very honest, knowledgeable and professional - That's simply a trifecta- As a consumer, you can ask for nothing else- Brooks Wolfe
Well,i got a very nice car from them some years back. I didn't feel pressed into buying anything and the staff treated me great. When ever i go to get another luxury car out will better from them
My wife and I spotted the exact Mercedes we were hunting for on cars.com at Smith Imports in Memphis. We contacted the sales person, Grant, and he was very pleasant and informative about the car. After talking with Grant, we decided to drive the 480 miles from Oklahoma City to Memphis to take a closer look. While their facility does not look large from the front, there are actually 2 buildings in the back containing multiple high quality Mercedes vehicles for sale. All were late model and immaculately clean in excellent condition. Grant walked us around and answered questions. He was very low key and did not pressure us in the slightest to drive any particular vehicle. As a matter of fact, we asked him if we could test drive the car we had been looking at initially. He promptly gave us the key and allowed us to drive the car alone in private, which I prefer. After the test drive we went into the office to discuss the details of the sale. We made the decision to purchase the car and then met with Rick, the manager, to complete the sale. Rick was personable and professional, and was respectful of our time. The entire transaction was over in less than one hour and we shook hands with everyone and drove off the lot, pleased with the entire experience. The car drove perfectly on the way home. Everyone we met at Smith Imports was friendly, professional, and low key. I would recommend this dealership to anyone who wants a top quality luxury car at a fair price with good people to deal with.... More
After reading the other reviews, I can say it's all true. Paula and Rick made my purchase so smooth and painless (unlike purchases from other dealers in the past). And when they say they offer competive loan rates, well thats true too. Chatted with Andy Smith about cars. You can tell he has a passion for cars, and Andy and his team are not just in it for the money, they truely love what they do. I only wish I had known about Smith Imports before my previous purchase, but I'll sure come to them for future purchases.... More
That guy in the red SLK
We ran across the vehicle we wanted online and decided to just go over and take a look. The lot was laid out differently than most because the majority of the inventory was behind the main building. So we just drove back and looked around. No one approached us for a good while. Then we saw the sign on the door that said they weren't the kind of people that followed you around and badgered you. They were just there to help. Then Grant walked out, on his way to check out something else. All he asked us was if we would like him to go get us the key to the car we were looking at. It was really refreshing to have someone who really just wanted to lend a hand. He was genuinely interested in my family and helping us try out this particular vehicle. When we started talking details on the car he left the ball completely in my court the entire process. When Grant was unsure how to answer some of my questions, he called the seller on speaker phone and we talked through things together. The seller was gracious enough to let us take the car home overnight and test it with our 3 carseats that we were going to need space for. It was a perfect fit. Granted, I had preconceived ideas about how much the car was worth. But when we went to strike a deal the seller was very cooperative and showed me how he arrived at his asking price and how it was very competitive when we searched a 300 mile radius. Grant even went to the trouble of calling Toyota and getting a rundown of all the work that had been done to the car in the past. He gathered all of the details to give us a good understanding. Another great point is that we didn't feel slighted at all because we were buying a used car that's in a much lower price range than the majority of their inventory. We were looking for a family vehicle on a lot stocked with Mercedes. But they treated us like every other customer (from what I could tell). We left very confident that our purchase was the right choice for us and that this was a great place to get it from. The friendliness, honesty and courtesy made it such a great experience.... More
Family of 5
I was shopping for a NICE used car and Smith Imports was recommended by a friend. I looked at the inventory online and saw a car that I was very interested in. I called on a Friday....test drove it on Saturday....loan was approved by Monday morning and I picked the car up Monday afternoon. Paula and Rick were OUTSTANDING!!!!
First time buying a used car, and also Mercedes Benz. Grant was awesome and went over the top to help us check out all the cars we were interested in. Financing was a breeze. Went in and out within 1 and half hours (after checking out so many great cars!). All of their stock are certified quality and my "new" car is still under MB warranty. Would recommend to friend, would definitely come back again! What a classy place.
We purchased a Mercedes Benz from Smith Imports on July 3, 2014. First of all, we really love our car and feel confident that it's a good vehicle since it's endorsed by Smith Imports. It's an earlier model and the quality of the vehicle makes it appear to be a later model. We had visited to look the cars over. The rest was worked via the phone. It was hassle free. The finance person at Smith secured two loan options. They also were able to offer extended warranty. Everything we asked for we got. We would definitely consider purchasing from Smith Imports again.... More
A Satisfied Couple
Purchasing the 2012 MB 2012 from Smith Imports was such a pleasant experience. I very much like the conversational manner you used in discussing the trade of my TR6, and the "no haggle" approach to pricing the SLS. Your office staff that follow up with all of the paperwork were friendly and fantastic. Thanks for the wonderful experience.
Just bought a car over the weekend. Had a little problem with the car when we arrived home, but Andy Smith did the right thing and made it right with my husband and I. He's a real stand-up guy and a man who really cares about doing the right thing for his customers. That probably explains why his business is such a success. I am very happy with our purchase and I LOVE my new car . . .:)) Our salesman, Grant, is a good, honest, hardworking guy, who is not pushy, but very helpful and really caresabout making your transaction as pleasant as possible in helping you find what you are going to love to drive! I definitely recommend him! And I definitely recommend this dealership. I plan on coming back again if and when I am in the market to buy another car, and I plan on bringing my girlfriend there who will be in the market for a Mercedes-Benz in the not-so-far-off future.... More