This was our first purchase at Smith Imports but it will not be our last. We were shopping for a not-too-used S-Class to add to our livery because of the comfort and safety reputation of Mercedes Benz. We already own an SLK and have enjoyed it for years, but needed a better family car than our aging pickup truck and SUV. The local MB dealer did not have anything close to what I wanted and a search on the internet turned up the right cars at very distant dealers. Checking SmithImports.com, I saw a couple of cars on their list that caught my eye but were the wrong colors. We test drove two of them and fell in love … but I still didn’t want black or silver. Our salesperson Ashley said that Andy was going to the auction in a couple of days … what did I want? He could look for me, no strings attached. Not knowing what would happen next, I test drove a new S350 Bluetec while away from home and started to lean in that direction.A few days later, Ashley called to tell me that Andy had found a great car for me. She kept me informed as to its progress and when it would be ready to drive. She was up-front about all the facts and answered all my questions. Even after driving it, I was still torn about new/used but ... that beautiful Jade Green/Cashmere S550 with low miles, perfect options and outstanding price couldn’t be beat. I drove away today and couldn’t be happier with my choice. I would recommend anyone looking for a late model used MB call Ashley and check out Smith Imports. They are very low pressure, have very competitive pricing and a great choice of beautiful cars. I know we will when it becomes time for that not-too-used S350 Bluetec in a few years!
- Kim Coryat, 09/07/12 (2010 Mercedes S550)
My wife and are are thrilled with the 2010 S400 Hybrid and get many compliments from strangers. Everyone thinks that it is a new car and looks and rides like it is. I had found a CLS550 for a friend of mine at Smith Imports a couple years ago and 80,000 miles of problem free driving later he andhis wife are still loving it. We recommend Smith Imports to all our friends and to those many strangers to stop us and ask about our "new car". When we are shopping for another car, Smith Imports will be at the top of the list. My friend has his eye on my S400, so it may be sooner than later! Thanks again!
- Doc and Sue Wittmer, Carbondale, IL, 03/20/12 (2010 Mercedes S400 Hybrid)
Over the past year I’ve purchased four vehicles from Smith Imports. My experiences were very pleasant and friendly and I found my salesperson, Paula, to be extremely helpful! Darrell and Jerry in the service department were also courteous and professional. The entire team was delightful and I would recommend to anyone in the market for a late model Mercedes in excellent condition and competitively priced to visit Smith Imports.
- Thomas Johnson, 01/05/12 (2008 Mercedes SL550)
My name is Chuck Steward and I live in Olive Branch, Ms. I have purchased 3 vehicles from Smith Imports over the last few years and have had very professional experiences with Andy and Paula. I just purchased a 2008 BMW 750Li last week and the car is in A-1 condition and the transaction was done very quickly and very professionally.
I encourage anyone looking for a first class automobile (Mercedes, BMW, etc)
to talk with Smith Imports first and save yourself a lot of time and money. Their Financial department is available with compatible financing rates with any loan institution. I am planning on purchasing future autos from Smith Imports.
- Chuck Steward, 09/28/11 (2008 BMW 750 Li)
I wanted to write and thank you for truly providing a unique auto buying experience. I have mentioned to everyone I talk to about my newly purchased BMW 535xi Touring, how every concern and question I had concerning the car was answered and resolved. There was no “buyer’s remorse” or feeling that something was hidden from me. You and Paula were very easy-going and a pleasure to work with.
I think I told you that I have known about your dealership ever since I moved to Memphis seven years ago. In that time I frequently visited your website to admire the high quality vehicles you sell and to see what was new to the inventory. It was not until I saw the BMW that I decided to make a visit to your location just to see the car in person. It is a visit I wish I had made sooner. Now that I have experienced what Smith Imports has to offer, I will be back when I need another car.
When I expressed to friends and colleagues what a pleasurable experience buying a car from you and your team was, I have no doubt they visit your website and become hooked. Hopefully it does not take them seven years before paying you a visit!
In describing your dealership I always start by first saying “forget everything you know or thought you knew about buying a car.” I know that statement has almost reached cliché status because of the number of car dealers claiming to be different from the rest, but Smith Imports is truly a rare gem. The no frills facilities are not even noticed because it is the cars that are the stars. They are all gorgeous and extremely well priced. The no haggle price is a relief and takes the guesswork out of getting a good deal. Every car is a good deal and every car is more than worth the price. The only decision left to make is which car to take home.
I am completely satisfied with the service you, Paula, and the rest of your team provided to make this car buying experience the best one I have ever had, period!
- John (and Tracy) Long, 04/15/2011 (BMW 535xi Touring)
In regards to purchasing a Mercedes E55 AMG, Smith Imports exceeded my expectations. Andy and his crew were all more than willing to go the extra mile to ensure I left with a favorable experience. I was slightly apprehensive about buying a vehicle like this so far out of state, but they answered any questions and concerns I had, and ensured me the car was inspected and cleared by their service department. The car was in immaculate shape; much better than I expected.There was a problem with the 3rd party warranty company (with no fault of Smith Imports) over a month after I had purchased the vehicle. Jack, Andy, and the rest of the Smith Imports employee's were quick to resolve the matter. They swiftly came up with a solution and took care of me well after the purchase date. The actions of the customer service I received reflects credit to Smith Imports. I highly recommend them.
- SSgt Ronnie Stevens, Bonaire, GA (Mercedes E55 AMG)
I just bought my third car from Smith Imports, and I know it will not be the last. Their low, no-haggle pricing is a real plus, and Paula has been informed and helpful, without being pushy, through each buying process. Andy was pleased to help on a day that Paula was out of the office, which helped keep things moving smoothly. Joe has been a pleasure to deal with on the financing side, and I have felt the whole time that I have been treated with respect and integrity. My only experience with the service department has been routine care, but even that has been positive. Smith Imports is what a dealership should be!
- Cathy Gardner, Memphis, TN (SL500)
I was looking for a specific S-class type car in a specific color, and was having no luck finding what I was looking for. I talked to Andy Smith and within the next two weeks, I had a choice of three cars to buy at an exceptional price with extremely low mileage that, to me, looked brand new. There was almost full warranty remaining on two of the three choices. Not only were my choices excellent, but he treated me more than fairly on my trade-in. Customer service can only be described as an A++ experience. I highly recommend Smith Imports to anyone looking for any type of luxury car, especially a Mercedes.
My son is 16 years of age and wants to go there once a week to look at the entry level Mercedes and BMW's that he had a reasonable entry price.
- Mike, Karen and Jason Alabaster, (Mercedes CLS)
I want to thank you for selling me the Mercedes E320 over the weekend. You made the process of owning a Mercedes-Benz less pressure and more delightful. I'm sure my friends will be coming to check out more Mercedes-Benz's from you all.
- Best Regards, Tony Lin, (E320)
I bought two vehicles from the fine folks at Smith Imports. I bought a Lexus in December and a CLK convertible in June. I did a lot of shopping around before buying from Andy. They have a first class place where you will not find a better all around deal. Smith Imports has extensive knowledge in Mercedes-Benz and other fine European and Japanese luxury cars. They have a great professional service department and go out of their way to make sure you are satisfied in every aspect of the buying and service experience. Their professional demeanor and friendly attitude truly make it a great all around experience. I would buy from them again and again.
- Mr. Ron Namias, (Mercedes CLK and Lexus)
Being a female businesswoman, I found service and professionalism at Smith Imports to exceed any dealership I visited. There was no implied feeling of being inadequate in making a high-dollar purchase nor did I receive any remarks which hinted of lack of understanding about the vehicle or the purchasing process.Being an automobile lover since childhood, I found the showroom at Smith Imports to be a veritable display case of some of the most beautiful roadway sculptures and machines I could imagine. I found Smith Imports to offer complete patience, limitless information and a true interest in matching my wants and desires.I found the open, free-to-roam showroom, the photo-rich website and the friendly, intelligent, professional, non-pushy Smith Team to have every bit of information I needed.I found in Smith Imports a group of people who shared my dream, respected it and made it come true for me. I am proud to be a customer and friend of this group-they truly respect and appreciate their clients. Their commitment is undeniably evident.
- Jennie Brown, The Shannon Lumbar Group, (2005 Jaquar Supercharged Convertible)
I purchased my Mercedes-Benz S500 DESIGNO from Smith Imports two years ago. It has been a pleasure dealing with the entire staff from sales to service. Their "no hassle" sales approach was refreshing and their commitment to client satisfaction after the sale commendable. The time and money I have saved, and the high standard of customer service I have experienced, has served to reinforce my initial belief that Smith Imports is the place to purchase a quality pre-owned Mercedes-Benz.
- Thomas E. Boggs, Huey's Restaurants, Memphis, TN (Mercedes-Benz S500 DESIGNO)
For purchasing my first ever sports car, a 2005 Lotus Elise, a vehicle not typically inventoried at Smith Imports, the staff and crew at Smith Imports provided me with excellent professional service. After being picked up at the airport and driven to a non-flashy dealership, I knew I was being given the lowest price possible. Once at the dealership, my Lotus was waiting for me, anxious to be driven. The service department installed new Michelin tires and even shipped my stock Lotus tires back to Seattle for free. Everyone at Smith Imports provided me with excellent service. I would definitely purchase another vehicle from them in the future.
- Rob Whitacre, Gravitec Systems, Inc., Seattle, WA (2005 Lotus Elise)
I want to thank you for making a purchase of my new car on line a pleasant experience. Your description and ethics in this transaction have been very professional and your handling of the shipping of both cars, (the one I traded in and the one I purchased) has gone very smooth. Smith Imports has lived up to the good reputation that you are recognized for in this industry.
- Rich Romanello, (CL55 AMG)
Thank you for all the terrific effort to deliver such an unbelievable car at the best price anywhere. The CLK55 AMG is a dream. The whole family loves it and we can't wait for summer to ride around with the top down. Throughout the process, everyone that I had contact with at Smith Imports was courteous, professional, knowledgeable and efficient. This was my first experience purchasing a car out of state via the Internet, so I had some apprehension, but it turned out to be an extremely easy process when the Smith Imports staff took over and handles all the necessary steps. After speaking with Andy and Joe, I felt comfortable enough to execute the transaction without leaving my house, and I don't regret it a bit. Top notch car - bottom dollar price.
- Don MacFadyen, iHire, LLC, Monrovia, MD (Mercedes CLK55 AMG Cabriolet)
I had been searching for approximately eight months for an SL600 with the proper credentials. I finally found it at SmithImports.com. Andy, and his people were very accommodating from the negotiations to picking me up at the airport. I drove it home to Vermont without a glitch. The car was everything they said it was. They helped me later on with some small issues like extra keys. They treated that small issue like it was supposed to be treated. Don't change, keep up your great dealership.